Hi JSELL1750,
Thanks for getting back to us. If you've filled out the custom field when you created the recurring template, the information should show when the invoice is generated by the system.
Also, for us to better assist you with your recurring invoice template, I would also recommend contacting our Customer Care Team. That way, they can check your template in a secure way.
How to contact customer support
- Sign in to your QuickBooks Online company.
- Select Help (?).
- In QB Assistant, enter the topic you need help with. You can also enter questions.
- Select Contact Us to connect with a live support agent.
- Choose a way to connect with us:
Start a chat with a support expert. Live chat M-F, 8:30 AM to 6:30 PM and S-S, 8:00 AM to 8:00 PM, AET.
Call us. M-F, 8:30 AM to 6:30 PM, AET.
Drop by again in the Community if you have further concerns.
