Hi handytom,
Thanks for posting in the Community!
There's no reported incident with unable to create or open the invoice or quote at the moment. Let's perform some basic troubleshooting steps by using new incognito window (private window) when accessing your QuickBooks Online account. Here's how to:
- Command + Shift + N (Safari)
- Ctrl+ Shift + N (Google Chrome)
- Ctrl + Shift + P (Mozilla Firefox)
Then, access your QBO account once more and attempt to create or view your invoice or quote in QBO. If it works, you need to clear cache and cookies on your browser and make sure to take note of your saved password and URLS.
Unexpected results when doing some task in QuickBooks Online are usually caused by cache or other browser issues. However, you mentioned that it's still happening even if you tried logging in using a different computer.
It looks like we need to take a closer look at this to determine why you're unable to enter or view your sales forms in your QBO account. Having said that, I would recommend reaching out to our Customer Care Team. They have additional tools such as screen-sharing capabilities to investigate this further and make sure you you can enter cents when making rules.
Please let me know if you have any additional questions. I'm always willing to assist.
