Thanks for the repsonse Adrian_A. I had already followed those instructions to record a retainer or deposit and everything now appears to be correct in the chart of accounts, balance sheet and profit/loss reports.
If the tour has insufficent numbers to proceed how do I refund the payment received which is being held in a liability account? I have read the article on how to handle customer refunds in QBO but I am confused whether we should use an adjustment note or a refund receipt? The invoice is fully paid and we are using Simple Start QBO on a cash basis.
