Hi BethBaldwin,
In QuickBooks Online the default email address when sending sales forms is [email address removed]. Your company email will only show in the content of the invoices. Another option is to use a Gmail address in sending your sales forms. Other than that, using Outlook email address is unavailable at the moment in the current options.
As a work around, you can either send the sales form from your email and forward them to your customers or download the sales form and attach them to your Outlook email and sent to your customers.
To learn more about how to change your customer-facing email address, please check the steps below:
1. Go to Settings and select Account and settings.
2. From the Company tab, select Contact info to edit it.
3. Enter your company's email address in the Company email field.
4. If this is the same as your customer-facing email address, tick Same as company email.
5. Else, untick Same as company email and enter your customer-facing email address.
6. Select Save then Done to save your changes.
If you don't want to use templates, you can change the email address for the user account you use to send sales forms. Here's how:
1. Select Settings ⚙ and then Manage users.
2. Find the user account and select Edit.
3. Change the email address.
4. Select Save when you're done.
You can check this article to learn more about Change your customer-facing email address and Change the email address your customers see in QuickBooks Online.
Feel free to leave a comment below if you have any other QuickBooks Online concerns. We are always available to help.
