Thank you for getting back to us, @Alpinegroundsco. I appreciate you for letting us know that you're one of the affected users about your customers receiving emails in QuickBooks Online (QBO).
I can see how this issue has inconvenienced you in managing your business transactions. With this, I would encourage you to reach out to our QuickBooks Online Support Team. This way, they can check your account and perform a further investigation to fix the problem.
- Sign in to your QuickBooks Online company.
- Select Help (?).
- In QB Assistant, enter the topic you need help with. You can also enter questions.
- Select Contact Us to connect with a live support agent.
- Choose a way to connect with us.
I've also included an article in case your customers aren't receiving your emails: 3 solutions for when customers aren't receiving your emails.
If you want to email and customize the sales form, feel free to check out this article for the detailed steps and information: Email and customize the sales form.
Suppose you need further assistance with managing emails. , feel free to click the REPLY button below. I'm more than willing to assist you again in improving your experience here in QuickBooks. You have a good one.
