The problem doesn’t lie with me receiving emails from QuickBooks. The problem lies with my customers receiving emails from me through the QuickBooks platform. With the desktop app I was able to click a button and the desktop app would open up my email service provider with the invoice attached. During the time I was using the desktop app, my emails never went to spam. Now, every invoice I send through the web-based program goes directly to my customer’s spam or promotions folder. To me, it seems that the email service provider QuickBooks is using to send these emails is considered SPAM by almost every inbox. Why did the functionality with desktop app not translate over to the web-based program? The work around would be for me to download every invoice and then manually send it out through my email service provider. This doubles the amount of time it takes me to invoice. QuickBooks continues to advertise the web-based program as easy to use and small business friendly. This is far from it and extremely disappointing.
