Hey there, Alpinegroundsco.
I completely understand where you’re coming from. Allow me to help and get this working for you.
As long as QuickBooks isn't blocked form you email provider, all invoices will not go to spam mail. To ensure they can receive the invoices, let’s reset your email address. Here’s how:
- Go to the Gear icon at the upper right.
- Under Your Company, select Account and Settings.
- In the Contact info section, review each email address, then make changes as needed.
- Select Save and then Done.
If resetting the email address doesn’t work, I'd suggest adding Intuit as a trusted site to prevent your browser from potentially blocking site content.
We can refer to this article: Adding Intuit as a trusted site. Even if this article is for QuickBooks Online US, the same process can be applied to your Australia account.
However, if the problem persists, we can scan through the following article to for other troubleshooting steps: 3 solutions for you when customers aren't receiving your emails.
I want to make sure you're all set, so please let me know how it goes, Alpinegroundsco. I'll get back to you as soon as I can to provide additional help.
