Hello, Lindles.
The first answer I respond is for QuickBooks Online. However, I already update my answer and shared a screenshots for QuickBooks Self-Employed.
If you'll still unable to locate the Email message or Preview, we can isolate this case using a private window to verify if this is related to your browser issue.
There are times that the browser stores frequently-accessed data, thus causing some errors or unusual behavior.
Let's try logging in to your QuickBooks Self-Employed account using a private or a different browser. Here's how:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Safari: press Command + Shift + N
- Microsoft Edge: press Ctrl + Shift + P
If it's works, you'll need to clear the browser's cache. Clearing the cache or cookies is the best way to get a clean slate for your browser. Or you can use other compatible browsers. It could be that the one you're currently working on has a temporary issue with QuickBooks.
If you have any other questions, don’t hesitate to comment below. Have a great day!
