@FritzF wrote:
Thanks for joining this conversation, @Mallika Kodituwakku.
To check if this is a browser-related (cache and cookies) issue, try signing into your QuickBooks Online (QBO) using a private browser (incognito). There are times that the browser is already full of frequently accessed page resources, causing some unusual responses.
Here's how:
- Press Ctrl + Shift + N (Google Chrome).
- Ctrl + Shift + P (Firefox).
- Control + Option + P (Safari).
Once logged in, go back to the reports again to double-check.
If everything looks good, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.
For tips and other resources, I recommend visiting our website for reference: Self-help articles.
Reach out to me in the comment section below if you have any other concerns, and I'll get back to you as quickly as possible. I'm always here to help. Have a great day!
Thanks. FritzF,
Clearing Cache I have done many times and it does not resolve the problem. I have been using QBO using Google Chrome since 2016 on Windows Os up to October 2020 and never experienced this. Since last October I am using Mac OS with Google Chrome and experienced this problem suddenly while I was working on QBO. Please give me a proper solution to resolve this issue. Thanks.
