Manage customers and income

Thanks for joining this thread,@ @cmm5.

Local internet cache files may be the reason for this unexpected behavior. To isolate this, let’s perform some basic troubleshooting steps to make sure the issue isn’t browser-related.

Let’s start logging in to QuickBooks using a private window. Here’s how:

•  Command + Shift + N (Safari)

•  Ctrl+ Shift + N (Google Chrome)

•  Ctrl + Shift + P (Mozilla Firefox)

Once done, try to print the purchase order again. If it works, you need to clear your browser’s cache. Here’s an article to help you with the process: How do I clear my browser cache and temporary Internet files? Feel free to use other supported browsers if necessary.

Also, let's make sure that these options are selected in the Master's template settings. Let me show you how:

1. Click the Gear icon at the top menu bar and choose Custom Form Styles.
2. Click the Gear icon at the top menu bar and choose Custom Form Styles.
3. Go to the Content tab and click the middle part of the template.
4. Select the Quantity and Rate.
5. Hit Done.

Once done, you'll be able to print your PO with Quantity and Rate on it.

To learn more about customizing sales forms in QuickBooks, check the resource below: Customize your invoices, estimates, and sales receipts in QuickBooks Online.

In case you want to run any purchase order reports, such as Purchases by Supplier Detail. This helps you review your POs in the program. For more information, see the How do I run a purchase order report? section through this article: PO Overview.

If there's anything else you need, just leave a reply and I'll get back to you. Thanks for dropping by.