Manage customers and income

Hello, suemail.

Display issue can definitely ruin our experience and it's indeed frustrating when navigating through a program. I have a solution to help you resolve the stretching issue. 

Aside from checking the version, this is likely a cache issue since it started all of a sudden. To confirm this, let's use a private or incognito window to rule this out. Press Ctrl + Shift + N while Google Chrome is open. 

From there, access QuickBooks Online as you normally would. When there's no horizontal stretch, you'll want to go back to the regular browser and clear the cache. Close it afterwards to complete the process.

Alternatively, you can use another supported browser aside from Chrome. 

If you're using the Windows app, you'll want to click on Help then select Reset App Data. This works exactly like clearing the cache. 

After fixing the issue, you can browse our articles if you need help doing a specific task. They have steps and other important details like managing income and expenses. 

I can help you out with any other concerns in QuickBooks Online. Just post your reply here again and I'll get back to you.