Let's try browser troubleshooting.
This is to check if the problem is browser related. Let's start accessing your account via a private browser or incognito. Here's how:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Internet Explorer: Ctrl + Shift + P
- Safari: Command + Shift + N
If it works, follow the steps above to delete the invoice template. Then, we need to clear your browser's cache to optimized your browser performance.
If the same thing happens, I recommend using another supported browser.
Let me know how it goes, I'd love to help you further.
