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Hello there, @mgaudin.
I appreciate your continued patience in this matter. I also understand the importance of delivering the invoice to your clients timely. I’m here to share some update about this issue.
The original INV-70915 was already closed last year. Since you’re still experiencing the same issue, I'd recommend contacting our Customer Support Team. This way, they can open a ticket for you to have this further investigated.
Here’s how:
- Go to the Help icon.
- Choose the Search tab and then Contact Us.
- Enter a brief description of your concern.
- Hit Continue.
Please know that if you’re using Simple Start, Essentials, Plus, and QBO Accountant, our support hours starts by 8AM - 6PM SAST on Monday – Friday. For more ways on how you can reach out to us, refer to this article: QuickBooks Online Support.
I'd also recommend visiting this article for more troubleshooting steps you can perform for the issue you're having: Delivery Errors when trying to email a sales form.
In addition to this, you'll want to personalise the appearance by adding specific info to your sales forms in QBO. Check out this article for more information: Customise invoices, quotes, and sales receipts in QuickBooks Online.
If there's anything else you need or you have other concerns about managing invoices in QBO, I'm always ready to help. Take care, and I wish you continued success.
