Hello there, @warren-motorcycl.
It's sad to hear your employee is gone. I hope everything is well, and I'm here to provide you some information about resetting a user's password. I'll make sure you'll be able to access the account using the employee's email.
You can use the user's email by resetting the password. Make sure you'll be able to log in to your QuickBooks Online account.
Here's how:
- Go to QuickBooks Online sign-in page.
- Click on I forgot my user ID or Password.
- Follow the instructions on the screen.
You will receive a password reset link in your email. Click on the link and follow the instructions to reset the password.
I'm also adding this article as your reference to reset the password: Reset your password or recover your user ID for QuickBooks Online.
You can also check this article to see different user types and their levels of access in QuickBooks Online: User types and user permissions in QuickBooks Online.
Please know that you're always welcome to post for any other concerns about resetting a password. Have a great day.
