Welcome back to the Community, tlelectrical88.
Here are the possible reasons you’re seeing the error when reactivating the subscription:
- You have no user access rights.
- Account number is invalid.
- The card is over the limit or expired.
- The billing address in the system includes special characters and doesn't match with the one shown on your credit card statement.
- The browser’s cache is full.
When you resubscribe, you’ll first need to be the Master Admin or Company Admin to update the payment information for your account. If not, you’ll need to contact the administrator to have your user rights changed.
Second, make sure to enter the correct Credit or Debit card number in the Payment Information page.
Third, you’ll have to check the card’s expiration date to determine if it’s already expired or not.
Fourth, make sure the billing address doesn't include any special characters, especially accents and hyphens. You’ll have to verify if the Billing Address in QuickBooks is the same as the one shown on your credit card statement. For more information about this process, go through this article: https://community.intuit.com/articles/1769732.
If the steps above don’t work, let’s access your QBO company through a private or incognito window. This helps isolate the issue since it doesn’t store data in the cache. Make sure to use correct login credentials. Here are the keyboard shortcuts:
- For Chrome, press Ctrl + Shift + N.
- For Internet Explorer or Firefox, hit Ctrl + Shift + P.
- For Safari, hold down Command + Shift + N.
Then, resubscribe your account. If it works, let’s clear the cache of your regular browser. This helps the browser to function efficiently. You can also use other compatible browsers if private browsing doesn’t work.
Visit this article: https://community.intuit.com/browse/quickbooks-accountant-za-en-youraccount. This link provides useful resources on how to effectively manage your account, users, billing, and subscription details.
I’m here anytime you have other concerns. I’m looking forward to the success of your account renewal, tlelectrical88.
