Thanks for joining this thread, Josie Stewart,
Someone may have accidentally deleted those attachments, and that's why you can only see up to 6 years.
You can use the Audit log feature in QuickBooks Online to track activities made your account. It records the following in the audit log:
- The date of any change to your books
- The name of the user who made the change
- The type of change or event
- The name of any customer or supplier related to the change
- Any original transaction date and amount
To access this feature:
- You need to sign in as an admin to access the audit log. Ask your master admin if you don’t see it.
- Go to Settings ⚙, then select Audit Log.
- Click Filter.
- Use the fields on the Filter panel to choose the appropriate User, Date, or Events filter to narrow the results.
- Select Apply.
Feel free to read through this article, Learn what the audit log can do and how to use it to keep an audit trail for more details.
Don't hesitate to comment below if there's anything else I can help you today. I'm always right here to help.
