Thanks for taking the time to join us here with your question about restoring files, VentCare.
Can you provide more details on the issue you're encountering when trying to restore your backup file in QuickBooks? Are you seeing any specific error messages?
Please note that importing data from the Desktop version to QuickBooks Online (QBO) requires an updated version of the software.
There are a couple of options available that can help you get your data into QBO.
First, you'll want to look for a third-party app that offers conversion services to help move your data from QuickBooks Desktop to QuickBooks Online.
You can find a list of accredited and approved apps at this link: https://quickbooks.intuit.com/app/apps/home/en-global/
Alternatively, instead of using a QBB file, you can import your data into QBO using an Excel spreadsheet.
Please refer to these articles for step-by-step guidance on how to do this:
Lastly, I'd like to share these additional articles for reference after successfully moving your data in QBO:
Feel free to reach out if you have any other questions after completing the data conversion process. I'm here to help you get started with QuickBooks Online.
