Is there a quick solution to fix a bank feed error between Quickbooks and Capitec Bank South Africa? Error 192 appears meaning that my client needs to take some action?

All my clients using Capitec Bank South Africa receive Error Code 192 when trying to connect their bank feeds in Quickbooks. We've tried using icognito mode without success. I'm sure there is a setting that should be changed in the client's Capitec Bank Internet Banking Portal - Does anyone know what this setting is and where to find it?