La13
Level 1

Migration taking way to long and no feedback from Data service team on differences.

Today is the 17th of Dec 19. Have bought my QuickBooks online subscription on the 29th of November and the migration process has not been completed yet. There are differences on my Trail Balance between my Desktop version and the online company. The Data service team are not responding to my queries via email of the live chat. They keep promising that one of the agents will phone me back but that does not happen.

I am thinking of cancelling my subscriptions as this was not my expected timeline, as the promise was 3 days.

Regards

Lalieu