I hear you, @thamcheesoon.
I want to ensure this matter is addressed timely so you can get your latest transactions from OCBC Business Banking updated in QuickBooks Online (QBO).
As of this time, the investigation regarding the inability to connect your account and update your transactions in QBO is resolved but the ticket is remained open to keep tracking unexpected integration connection problems. Rest assured that this has been escalated to our engineering team and together with our banking team, they've been in all hands working to fix this as soon as possible.
Assuming you've been added to the list of affected users, I still recommend contacting our Customer Care Support whenever you're free while the workaround is not yet available. To do so:
- Go to Help.
- Select Search.
- Click Contact Us.
- Enter Unable to connect and update OCBC Business Banking in the What can we help you with? text area.
- Choose to start a chat and get connected with our specialists online.
For now, I'm including this reference so you're able to use QuickBooks features you're entitled to: Help Articles in QuickBooks Online. Also, you're able to read subtopics that will describe how a feature is used and how to accomplish tasks related to its functions like how an account reconciliation is accomplished.
We appreciate your patience as we're working on this banking integration and connection error. Please let me know in the comments below if you have any other questions. Take care and stay safe!
