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Bank recon error. System error suspected. 15 pyts
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Manage Your Account
Hi there, @joon-reddotpay-c. I want to make sure you can clear up your reconciliation.
Aside from the ending balance, compare the opening balance with your real-life account. Sign in to your bank's website, or find your bank statement. Then, check the account's balance for the same day as the opening balance in QuickBooks. After that, compare the two balances.
If anyone made a change that affects your beginning balance, you'll get a message before you start reconciling. Follow these steps on how to fix it:
- Select the We can help you fix it link to open your discrepancy report.
- Review the discrepancy report. Use it to decide if and how to make changes.
- Review the Change Type column. This tells you what changed.
- Make edits based on the message in the Change Type column. Refer to this link for more details: Review any discrepancy reports.
If there are no issues with your beginning balance, you may also have other transactions hidden on the Reconciliation page. You can clear the filter to view all transactions by clicking Clear filter/View all. Please refer to the screenshot below.
Furthermore, you can also review your previous reconciliation report. Here are some resources you can check out for additional guidance:
Please fill me in if you need more help with this reconciliation process. I'll be happy to help until it's resolved.
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I reviewed the reconciliation again and found that there were several transactions that are not ticked. After ticking them, the end balance at the reconciliation is now correct. Thank you! I am not sure why this error occur because I am of the impression that as long as the transactions get categorised, they show up as reconciled (ie, ticked) in the reconciliation report.