Hi there, @AndreasP.
Thanks for joining this thread. Yes, you can follow the steps shared by my peer @Charies_M above. She provided detailed steps on how you can request to support your bank.
For more insights, you can also check out Step 3: Request support for your bank in this help article: Find your bank account when you connect to online banking.
Feel free to message again if you have additional concerns. I'll be around to help.
