Thank you for reaching out and providing the screenshot for your billing, Giles.
The discounted price based on your subscription’s original amount is expected to be less, and I understand why this seems unusual to you. There are several reasons why the total appears higher despite having the 30% discount applied, such as:
- Depending on your location, additional taxes or fees may apply to the subscription cost.
- Any added features, services, or changes to your subscription plan may affect the final billing amount.
- If your account is adjusted during the billing cycle, you may incur a prorated charge.
To get further verification and confirmation of this breakdown, I would highly recommend reaching out to our Chat or Phone Support team again. They have access to more detailed tools and can walk you through your subscription billing in real time. They will be able to address any discrepancies and ensure everything is accurate.
If you have additional questions or concerns about your QuickBooks account, please respond below. We would be happy to assist you.
