RCV
QuickBooks Team
QuickBooks Team
‎March 15, 2023 12:53 AM

Manage Your Account

I know how this process takes time when you're unable to run reports into QuickBooks Online (QBO). We'd want to make sure that we get this sorted out, tlheah.

 

I've checked our records and there's no reported case about this one. To better isolate this issue, let's try some basic troubleshooting tests to figure this out. Open a private browser and try accessing the Account Receivable Summary report. The private mode prevents the cache from being retained while the website is operational, which may cause problems. Here is a list of shortcut keys you can use to access one:

 

  • Ctrl+ Shift + N for Google Chrome A63.PNG
  • Ctrl + Shift + P for Mozilla Firefox A64.PNG and Microsoft Edge A65.PNG
  • Command + Shift + N for Safari A66.PNG

 

If this works, go back to the regular browser and clear the cache to refresh the background process of your browser settings. But, if the same thing happens, use another supported browser.

 

If the issue persists, please get in touch with our live support via chat. Just refer to this article and follow the on-screen instructions to proceed. Chat with us. Moreover, you may reach out to them from Monday-Friday 0:00 am-11:59 pm GMT.

 

On the other hand, we understand how important it is for your company to generate and download a report without needing the data to be displayed out on screen. This option, however, is not available in QuickBooks Online (QBO). We see consumer feedback as an opportunity to improve the numerous features of our products. I'd recommend giving our engineers direct feedback. They may look into this suggestion and incorporate it into future updates. Let me demonstrate:

 

  1. Go to the Gear icon.
  2. Hit Feedback.
  3. Type in your recommendation in the Share your feedback field.
  4. Click Next.
  5. Follow the on-screen instructions to complete the process.

 

screenshot.PNG

 

Furthermore, you can visit his page to stay up to date on the latest software improvements and enhancements with QBO: Customer Feedback for QuickBooks Online.

 

As always, the Community is brimming with professionals who are knowledgeable in every aspect of QuickBooks, so please don't hesitate to contact us here if you have any questions. We're always happy to assist you on your way to victory. I wish you and your company continued success!

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