I have the same problem.
I have tried with at least 3 different accounts and the mandate just dosent go through.
I spent half an hour with the chat support and it took me a huge amount of time just explaining what the issue is. They they claimed that my mandate is set and i dont need to worry.
Couple of days back the subscription failed as, guess what, mandate was not set up.
The online chat is a waste of time staffed with people who have no clue either to understand or solve a problem and are getting back with boiler plate responses. (i have had at least 3 interactions, that left me more irritated and with no answer)
This is really frustrating. 2 years back we could call a technical team and at least talk to someone who understood the problem. Now its like pulling teeth. With horrible responses and no actual call support even for such important things like helping a customer stay on but sorting out their payment issues, I guess its time to move out of QBO.
I really hope someone in Intuit is taking note of the quality of support they are offering.
