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It's awesome to have you here in the QuickBook Community, @faisalshivani.
I can share some insights about why the Dashboard doesn't display all sales transactions.
Just so you know, QBO only displays the invoices and sales receipts to calculate the sales amount on the Dashboard. Journal entries posted to sales account, sales tax, and other income transactions like bank deposits will not be displayed there. This is the reason why there is a big difference when you pull up a sales report.
Additionally, the data there is based on a specific date range. You can click the drop-down arrow in the upper right-hand corner of the graph to change the period. You can also open other reports like the Sales by Customer Summary report to review the details of your sales graph.
Here's how:
- Click Reports on the left panel.
- Type Sales by Customer Summary in the search box.
- Filter the Report period.
- Click the Run Report button.
Also, if you are experiencing unexpected issues while using the QuickBooks Online mobile app, make sure to check if the app is updated. It will help the app work without interruptions.
You can use the Refresh Data option to download updates or apply recent changes to the application. To do that, follow the steps below:
- Click the three dots at the top-right section of the QBO app Home page.
- Press Settings then scroll down until you see Refresh Data.
- Tap Yes then wait for it to complete.
If it doesn't work, try uninstalling and reinstalling the app. This will resolve unexpected behavior on mobile devices, and ensure updated security settings are downloaded.
Use these links:
- Android app via Google Play.
- iPhone, iPad, and Apple Watch app via the iTunes App Store.
- Get the download link through SMS.
For quick access to mobile app resources, see this article: Mobile applications hub.
Also, for your app suggestions, you can use the Help menu to send some reports to our developer.
I also recommend contacting our Phone Support Team if the issues you're getting are recurring. They can open an investigation about this unexpected hitch and run some diagnostics to fix the problem.
To contact support:
- Click the (?) Help menu at the top right section of your QBO Dashboard.
- Tap the Contact us button.
If you have other questions about our program besides this mobile app concern, please visit us anytime. We are more than happy to help you out. Have a lovely day, and thanks for reaching out to the QuickBooks Community!