Hello there, @david169.
There's an open investigation about this issue. Our Engineering Team is currently investigating this situation and we're unable to provide a specific timeline on when this will be resolved.
In the meantime, I'd suggest contacting our QuickBooks Online Team so they can add your account to the investigation (INV-41058). This way, you'll be able to receive an update via email regarding the resolution of the issue.
- Sign in to your QuickBooks Online account.
- Select Help (?) at the top right.
- Select Contact Us to connect with a live support agent.
- Enter a brief discussion of your payroll concern, then click Let's talk.
- Select which option is best for you.
Just a heads up, we have limited staffing and have reduced support hours to 6 AM-6 PM PT Monday-Friday due to COVID-19. We will resume normal hours as soon as possible.
Also, you can try another supported browsers in QuickBooks as an alternative.
I'm adding these resources for future reference:
Reach out to me anytime if you need assistance while working in QuickBooks. Have a good one.
