Hello there, @sa121103.
I'd be happy to help you figure out what's going on, but before I do, can you elaborate on what you mean exactly? This way, I can give you the right answer to resolve your concern.
I'd also encourage checking our Help articles page to learn some tips and tricks in managing your QuickBooks Online account. From there, you can read great articles that can guide you through the steps by steps process.
Please know that you can always get back to us if you have other questions. I'm more than happy to help. Have a good one.
