GK21
Level 2

Manage Your Account

For India, currently we can see only the Subscribe button and so monthly recurring payments is being expected going forward and one time payment option has been discontinued for already existing customers.

 

There are 2 payment options for subscriptions - 

1. Credit/Debit Card

2. Net Banking

 

Issues with each - 

1. Credit/Debit card recurring payments are not possible due to RBI rules which kicked in 1st April 2021.

2. The only other option is NET Banking, where in you give a e-NACH/e-Mandate via Razorpay. Though I have tried this option once already but with no success. I see that Quickbooks and Razorpay & the Bank are not connected well for this. Though I have screenshot saying e-Mandate validated successfully nothing happens post that the quickbooks keeps waiting forever to get a response from Razorpay.

 

In spite of contacting the customer care via their chat, this is still unresolved for me as well.

 

In case any has successfully subscribed using the Net Banking payment option. Would request you to share the steps here.

 

-G