We want this fixed as much as you do, Forrest1. I've checked our files and saw an open investigation.
If you've tried all the basic troubleshooting steps my colleagues provided, I'd suggest reaching out to our customer care support. An agent will add you to the list of affected users. You can follow AlcaeusF steps on how you can get in touch with us.
Please know we're just around to help you. Feel free to get back if you have other concerns.
