Hello, Greenriverauto.
Thank you for the detailed information and the screenshot you've provided. I have troubleshooting steps to fix the issue.
There are some reasons why this occurs, which may cause damage data, and we can fix this by performing the Verify data and Rebuild utility tools in QuickBooks Desktop. This way, it'll return to its default order and automatically fixes minor company record data issues. Though, you need to back up your data first before performing these steps below to save your company data if file corruption happens.
Let me show you how:
Verify Data:
- Press the File menu.
- Choose Utilities from the drop-down option.
- Select Verify Data.
- Tap Ok to continue.
Rebuild Data:
- Click the File tab at the top.
- Select Utilities from the drop-down option.
- Choose Rebuild Data.
- Click Ok on Rebuild has completed.
When the verify/rebuilding data finished, we can close and reopen your file to revamp it. Or restart your computer to refresh your QuickBooks data.
You can check this link to see which windows 10 works best for QuickBooks Desktop.
As always, you can contact our QuickBooks Support team if you need assistance with the steps. They'll be able to pull up your account in a secure environment and help you navigate using one of their tools.
We'll surely be closely looking into the issue you're currently experiencing. If there's anything else that you need help with, just leave a reply below. You take care!
