Hi @jane27,
This is a change that has been implemented to improve the security of the connection between KeyPay and QuickBooks Online.
At this time, we suggest you keep tapping Switch Admin every time you're prompted.
We currently have an ongoing investigation of this issue as well. While waiting for the fix to be deployed, you can contact our Technical Support team to be included in our list of affected users. This way, you'll receive email notifications whenever an update becomes available. For your reference, this is the investigation number: INV-38311.
Here's how:
- Log in to your QuickBooks Online company.
- Click the Help menu.
- Select Contact us.
If you haven't yet, open this article for the steps on how to turn on Single Touch Payroll: How do I enable Single Touch Payroll?
Post a comment below for any other questions you might have. I'll be sure to get back to you.
