Yes, Lin, you're correct. Deleting users from your account can reduce the number of active users, which recalibrates your usage limit. I appreciate you sharing your concerns regarding usage limits and recognizing your need to manage your plan without additional changes.
To begin with, let's perform browser troubleshooting by accessing your account in a private or incognito window. Errors like this can occur due to a buildup of cached data.
To save you time, please use either of these shortcut keys:
- Mozilla Firefox: CTRL + Shift + P
- Microsoft Edge: CTRL + Shift + N
- Google Chrome: CTRL + Shift + N
- Safari: Command + Shift + N
After logging in, delete a user again to check if the issue persists. If everything functions as expected, clear your cache to give the system a fresh start. If the problem continues, switch to another supported browser.
If the issue persists, I suggest contacting our QuickBooks Online Support team. They can collect additional details and provide tailored guidance for the next steps.
Here's how:
- Sign in to your QuickBooks Online company.
- Click (?) Help.
- Choose the Search section, then enter your concern.
- Once done, click Contact Us.
To learn how and when to contact them, please refer to this article: Get help with QuickBooks products and services.
Additionally, you can check out this article to learn what to do when you reach your usage limits: Learn about usage limits in QuickBooks Online.
I'd appreciate your patience and understanding while we look into this further. If you have any other concerns or questions, please reach out. We're here for you.
