sedge
Level 3
‎August 06, 2019 04:47 AM

Windows app unstable

I've been using the windows app for QBO for quite a while. I perfer it over the web interface. Lately it has become quite unstable. One particular thing is opening a new tab. Click the + and it closes all tabs and signs not then presents the sign in.
I've tried cleariong the cache and data and it made no difference.
Does anyone else experience this?
Thanks
Steve
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RCV
QuickBooks Team
QuickBooks Team
‎August 06, 2019 04:47 AM

Manage your account

I've check here on our end and there's no reported case from other customers, sedge.

 

We can perform some troubleshooting steps to get your QuickBooks App for Windows working. Before anything else, let's make sure you meet the system requirements for QuickBooks App for Windows and Mac.

 

If you met the system requirements, you can uninstall and reinstall the app to fix any damaged components. You can go to How do I uninstall the app? and How do I install the app? section in the article I've provided.

 

If the same thing happens, I'd suggest reaching out to our Technical Support Team. They'll investigate what's causing this issue.

Here's how to reach them:

 

  1. Click Help on the top menu.
  2. Choose Contact us.
  3. Enter your concern in the What can we help you with? section.
  4. Click Let's talk.
  5. Choose a way to connect with us through Start a chat or Get a callback.

In the meantime, you can use your QuickBooks Online mobile app or a web browser to access your account.

 

Visit the Community if you need anything else in the QuickBooks app. I'm here to help.

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chrisorp
Level 1
‎August 23, 2019 02:52 PM

Manage your account

FYI, I'm having the same problem here. It's gotten to the point where I only run 1 tab and have disabled the option that resumes your last session.

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JenoP
Moderator
Moderator
‎August 23, 2019 04:39 PM

Manage your account

Hi there, chrisorp.

 

 

Our engineers are already investigating why the Windows app is crashing when opening a new tab. 

 

For now, we recommend using the web version of QBO temporarily while this is being worked on. Supported browsers include Mozilla, Chrome, and Microsoft Edge. Here's the link to the web version: https://quickbooks.intuit.com/.

 

Please give us a short call for us to add you to the list of affected users. We will send email notifications as soon as the issue is resolved. Here's how to get our contact details:

 

  1. Look for the Help menu in the upper-right hand corner of QBO and click on it.
  2. Tell them that you're having issues with the Windows app, then click Let's talk. 
  3. Select Get a callback to reach out to one of our phone agents or Start Messaging for chat support.

Let me know if you need anything else.

 

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