Hi rudolphmouton,
Thank you for your response. I would suggest contacting our Customer Support Team to further check and verify the email address of the user you're trying to add in a secure environment.
Here's how to contact us:
- Sign in to your QuickBooks Online company.
- Select Help (?).
- In QB Assistant, enter the topic you need help with. You can also enter questions.
- Select Contact Us to connect with a live support agent.
- Choose a way to connect with us.
Feel free to post again if you have any other questions, we're here to help. Have a nice day!
