Hi jack912,
I totally get your part with the process you've encountered about your subscription. There could be a disconnect between the Apple billing and QBSE account in the background. However, our resources here in the Community are limited at the moment and for security purposes, were unable to ask for your details as this is a public space.
One of the support representatives should be able to further help and escalate the subscription and billing for your QuickBooks Self Employed account. I'd still recommend reaching out to Customer Support through Chat to further check on the account.
As always post again in the Community if you have more questions.
