Hello, vecna.
We understand how this can be inconvenient when you're unable to connect your banking in QBO. Since the investigation is still in progress, I'd recommend contacting our Customer Care team. They can add your account to the list of affected users. This ensures you're in the loop about the investigation's status and its fix.
Please have them link your case to this investigation number INV-72419 for more efficient tracking. Before doing so, please check out our support hours to ensure that we address your concerns on time.
To reach out to our support team:
- Sign in to your account.
- Click Help.
- Select Contact Us.
- Type your concern.
- Tap Let's talk.
- Press Get a callback.
In the meantime, you'll want to manually upload bank transactions using our WebConnect feature.
Once done, you can go back to the Banking menu to match and categorise your bank transactions.
I appreciate your patience and understanding as we continue to find a permanent fix about the issue. Let me know if there are other things you need by commenting below. I'll be around to provide the information that you need. Stay safe!
