Hello, conkandco-outloo.
Thank you for getting back to us. Since we laid the possible solution above and yet it didn't work. I suggest reaching out to our customer support team. They have the tools to open your account insecurely ways and investigate this further.
Before doing so, please know that in case you want to talk to one of our representatives, you'll have to request a callback. That specific option is currently available from 8:30 AM to 6:30 PM (AEDT) from Monday to Friday. However, you can contact them anytime through chat. Once ready, here are the steps:
- Go to the Help menu.
- Press the Contact Us button.
- Type in your concern in the What can we help you with? field.
- Click the Let's talk button.
- Select either Get a callback or Start a chat in the Choose a way to connect with us section.
Please let me know how it goes or if you have any other issues. I want to make sure everything is taken care of for you. I'll be here to help. Have a good one!
