Hi there, dldavey.pecorepl
Let me share some information about how e-invoicing works.
There are times that the email server encounters temporary issues causing invoice delivery problems. This could be the reason why it is showing as bounced. Moreover, since the invoice activity is also showing as viewed, this means that the customer has successfully received and opened the invoice.
Just to be safe, I'd still recommend resending the overdue invoice to your customer. Here's how to do it:
- Go to the Sales menu.
- Select the Invoice tab.
- Locate the appropriate invoice.
- Click the drop-down arrow in the Action column, then choose Send.
I've also included some articles that will you in receiving payments and personalizing your invoices:
I'm still here if you have any other concerns or further questions. Assistance is just a post away.
