We don't want you to feel this inconvenience, and I'd like to make it up with you, @Zygoria.
We recently got an update from our engineers that they're already aware and working on the issue with Greater Bank. The issue happens because there has been a change in the Greater Bank website layout with added encryption.
To ensure you'll get an update about the resolution status, I recommend contacting our QuickBooks Support Team. This way, they can add your company to the list of affected users and provide this investigation number for easy tracking: INV-57354. To reach our support team, please follow the steps below:
- Sign in to your QuickBooks Online account.
- Click the Help button.
- In the QuickBooks Assistance chatbox, select Talk to a human and choose I still need a human.
- Hit Contact Us.
You can also check out this link for another way of reaching out to our support team and its support hours: QuickBooks Online Support.
Once this issue gets resolved, you'll want to edit your sign-in information for your bank feeds to update them in your QuickBooks Online (QBO).
I appreciate your patience while getting your bank feeds up and running soon with Greater Bank.
