To make matters worse, the support agent told me to unlink the bank account and they would restore the transactions once reconnected. Asking me to do that when they knew this is a long term problem was atrocious, and I now don’t have any transactions for the entire year. Surely they could re-load them. Making us manually fix their issue is going to take hours of work, as it is not just a case of uploading CSV files, all transactions then need to be recategorised. When asking about a refund, they said they will look into once the problem is fixed. Really, fantastic way of keeping customers rather than jumping straight onto it and offering an upfront refund for the drama they have created. I don’t blame the bank as it was a dodgy practice to ask for user ID and password credentials for the bank to create the link.
