Let me answer your points individually:
The fact the investigation is closed is totally incorrect, this issue is NOT resolved. And nor was I ever informed it should be despite constant messages saying I would be informed once resolved.
I had been using the Update function on the Banking Tab, this time a new error message appeared:
We can’t find this account at your bank
Let’s make sure the right accounts are connected to QuickBooks. This may take a few minutes. (324)
Now I can confirm at this point, I have no messages from my bank and NOTHING about my bank accounts has changed.
I clicked on the button to reconnect my accounts, and get this new message:
Something unexpected happened and we couldn't connect to your bank.
Try again in a few hours. (101)
I logged into my online banking and there are no current issues, and I confirmed this with the customer support staff that there are no current issues with their system.
So please tell whoever closed this off as resolved IT IS DEFINITELY NOT RESOLVED!!
And as for "consider downloading transactions manually" , if that is the serious ongoing answer to this issue then I will close all our company accounts with Intuit and move them to an alternative platform.
