HI Kimm5,
Thank you for reaching out.
This issue happens because there has been a change in the Greater Bank website layout with added encryption. Our engineers are aware of this change and working on a solution to accommodate the new layout.
While we have not been advised of an ETA on the solution, we are monitoring progress and will provide an update as soon as it is received. Please consider doing .csv file upload to bring in transactions into your QuickBooks Online.
Thank you and please let us know if you require any additional assistance.
