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To answer your points:
1. Accessing via a different browser did not fix the issue, it would still not update banking records.
2. Accessing via Incognito mode did not fix the issue, it would still not update banking records.
3. Clearing the browser cache did not fix the issue, it would still not update banking records.
4. I could not start an email as when I access the menus as suggested I only am given the option to:
- Post a question (already tried that but dont seem to be getting anywhere)
- Start a chat which I already wasted 45 mins on last night to get no assistant whatsoever.
I dont wish to manually upload them as I am PAYING for a service which should do that electronically for me!
Please create the "ticket" so this is dealt with.