Thanks for bringing this to our attention, jodi10.
Let's work together to fix this issue with QuickBooks Online (QBO) auto refresh behavior.
At this time, we haven't received similar cases but I'm here to help find a solution for this. We can try a few troubleshooting steps and start by logging into QBO using a private browser. Unexpected behavior in QuickBooks Online are sometimes caused by the large data in the cache. Using a private browser is a good place to identify if it's a browser related issue.
Browser troubleshooting often fixes it.
Below are some keyboard shortcuts for you reference:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Safari: press Command + Shift + N
If it works, go back to regular browsing then clear the cache so you can start fresh. You can also use other supported browsers to be thorough.
Be sure to get back to me if you have additional questions. It would be my pleasure to help. Have a good one!
