I have been trying unsuccessfully to get the MTD VAT part of QB working. My VAT return is due this month, HMRC are not helpful - they have escalated it but I don't know when they will contact me. I spent over 2 1/2 hours on the phone and got no help. My government gateway is showing that QB is authorised but I just get this error:
"We can't connect to HMRC
This could be because you recently:
- signed up for a Making Tax Digital account with HMRC
- submitted a VAT return to HMRC
If so, hold tight. HMRC should restore the connection within 72 hours.
Has it been longer than 72 hours? Then contact HMRC"
.It has been over a month, I've contacted HMRC but no help. I'm getting a bit desperate and stressed by this. All the details appear correct so I don't know what's wrong. I haven't recently done either of those things nor has the connection been restored. In fact, the VAT portion of QB has not worked since I starting using the software in April so I'm wishing we had looked for a better alternative. I need this sorting out. I've tried the QB helpline but they say its HMRC and HMRC did say it was QB....so one of you needs to take responsibility for this as I am not willing to incur penalties due to the software and the connectivity being at fault.
