GebelAlainaM
QuickBooks Team

Making Tax Digital

Thanks for getting back to the thread, @seskauk. I can share some troubleshooting to help fix the issue.

 

We can perform the basic browser troubleshooting process to isolate the issue. Also, this helps fix your browser to work better and faster caused of stored cookies and cache that block you from accessing some features and the Go for it option.

 

You'll want to restart your browser. Then, try updating your bank in an incognito or private browser. You can use these keyboard shortcuts to launch a new private window:

 

Google Chrome: press Ctrl + Shift + N

Mozilla Firefox: press Ctrl + Shift + P

Safari: press Command + Shift +

 

If it works, you can return to your regular browser and clear your browser's cache. Then you may see if it fixes the problem and gets started on the tasks at hand. Nevertheless, you can use another supported browser.

 

You can refer to the following articles for future needs:

 

 

Please keep me posted if you need further assistance in managing VAT and other QuickBooks concerns. It will be my pleasure to assist. Take care always!