I appreciate taking the time to submit your VAT returns, finance176.
It's possible the webpage cache data is corrupted and it is a common reason for connection issues (when submitting the VAT returns). In this case, let's confirm this by using a private or incognito window:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari (new versions): Command + Shift + N
Next, log in to QuickBooks Online as you normally would and try submitting the VAT quarter return through the private window. When there are no error messages, close it out and go back to the regular browse. Next, clear the cache to fix the connection problem. Finally, close the browser to complete the process.
Another way to fix this is to use another supported browser (if you don't want to clear the cache). If the issue persists, please reach out to our Customer Support Team. They'll pull up your account in a secure environment and help you with this one. Here's how:
- Go to the Help menu, and select Talk to a human.
- Choose Talk to a human again.
- Proceed with I still need a human.
- Click the Contact us link.
- Select either Start messaging or Get a call.
Need help submitting a VAT return? You can check this article for the detailed instructions: Submit a VAT return to HMRC - MTD for small businesses. Take a look at other topics here if you need a guide or two in doing tasks in QuickBooks Online.
I can assist you with other tasks and processes in QuickBooks Online. Just leave your questions or concerns here and I'll answer them.
