Thank you for reaching out to us and joining this thread, @cfewing.
The prompt to download and install the QBO app should no longer pop-up after performing the steps. Since you're still getting the message, I recommend reaching out to our phone support.
They can use the screen sharing tool to conduct further investigation. Follow the steps below on how to get in touch with them:
- Sign in to your QuickBooks Online account.
- Click (?) Help at the upper right corner.
- Select Contact US on the pop-up.
- Enter a brief description of your concern then hit Continue.
- Click Get a callback.
- Enter your contact information.
- Select Call me.
That should point you to the right direction. Keep me posted on how it goes or if you have other QBO questions. I'm always here to help you more.
