Hello there, @CrissyKoger.
You can delete the Entitlement Data Store file on your computer. I can provide more details about this and help you.
When QuickBooks won't open, it's sometimes caused by a damage in the information on your file. You can resolve this by deleting the EntitlementDataStore.ecml file.
Kindly follow these steps:
- Close QuickBooks Desktop.
- Ensure that all QuickBooks processes are no longer running.
- Open the entitlement data folder for your operating system and version of QuickBooks.
- Right-click the EntitlementDataStore.ecml file. And select Delete.
- Select Yes to confirm you want to delete the file.
- Open your company file and follow the instructions to register the application.
For further guidance, you may refer to this article: Resolve Installation Errors by Deleting Damaged File.
Fill me in if you have any other concerns. I'll be sure to get back to you.
